Frequently Asked Questions

Shopping Information

Do You Ship Internationally?

Yes, we do ship internationally. All shipping is done from Kings Cross London.

What Shipping Methods Are Available?

We use Royal Mail for all our shipping.

How Long Will It Take To Get My Package?

It depends what you choose at the checkout. Royal Mail First Class: Next Day Delivery, 2nd Class: two to three working days. Shipping with Europe: three to five working days. Shipping to the Rest Of The World: Five to Seven Working Days.

Orders & Returns

How do I place an Order?

You can choose any product you like and place an order on this website. Once you complete your order you will receive a confirmation email.

Do I need an account to place an order?

You don’t need an account to place an order, you can order without creating an account.

Who should I to contact if I have any queries?

You can contact our friendly customer support team at [email protected]

How Can I Cancel Or Change My Order?

If you don’t have an account, you will need to send us an email to [email protected] with your order number and what you would like to change or cancel. Once the items are shipped to you you will not be able to cancel your order but you will be able to return it.

How Do I Track My Order?

You can click on top of the page ‘Order Tracking‘ and enter your tracking ID.

How Can I Return a Product?

You can return a product to us by sending us an email and post it to the following address:

Central Hotel London – Explore More Merchandise

16-18 Argyle Street, WC1H 8EG, London, UK